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 Tantara's training symbolWorkshop

"Documenting useful policy / process documentation"
 

Duration:
3 days

Recommended Participants:
Anyone responsible for managing, creating and maintaining
software process and quality system related documentation
(e.g., process/quality policies, procedures, forms, etc.)

Workshop Description:

This workshop provides a practical approach to managing and preparing the documentation needed to implement an ISO 9001 compliant quality system for software development/maintenance and that needed for SEI SW-CMM level 2 and level 3 compliance.

Learn how to design, write and organize your documentation to best suit your business--various documentation structures and access medium; are discussed.  Particular attention is paid to managing and controlling the outcome of your documentation efforts (the documentation authorities, distribution, amendments, identification,...).  Ideas to evolve the documentation and maintaining its alignment with changing needs; are discussed.  Many software industry real-life samples are provided.

Workshop Goals:

1. Develop an action plan to manage the creation of a policy and process documentation system that effectively prescribes action and expedites efforts.
2. Design a documentation structure suited to your business needs and organizational size.
3. Analyze the potential of process documentation verses training material.
4. Learn various ways to organize and express your company expectations; for example, your company's quality policy statement (re: ISO 9001), operational policies,...
5. Examine the merits of various structures and styles to compose/access both policy and process documentation (e.g., procedures and their job aids).
6. Discover the key criteria to keeping it simple.
7. Learn to assess the outcome including auditing against ISO 9001's and SEI SW-CMM's documentation requirements.

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