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Change Enablement: History and relationship of process standards/models: Software process improvement is often influenced by process related standards/models and thus, it is important that "change agents" understand the history and relationships of these standards/models. Software process improvement and related standards/models: Discover which standard/model to apply, when. Related national/international guidelines are also identified. The frameworks quagmire: Numerous process related standards/models apply to the software development industry.  Discover which these are and their relationships. Triggering change--what for and how: There are many reasons for change.  Discover potential driver(s) for change, measures of success and a recommended initial approach. Humor In The Workplace: Mirth missionary tells companies to lighten up: It is good for business to lighten up says Randy Erikson. It is extremely essential for managers to have a sense of humor,... Myths about humor and how to inject humor: List of myths and how to inject humor is identified in this quick to read article. The workplace: Humans are the only animals that laugh.... Employees who laugh are more productive... Develop a respect for humor in the workplace. Software Process Improvement: How to use the software process framework (SEI-97-SR-009): This report provides guidance on how to use the software process framework for reviewing, analyzing and designing software process documents. ISO 15504 (SPICE)--Why another standard/model?: ISO 15504 was released in August/Novemeber 1998.  Many are already asking: what key benefit will this model provide beyond that provided by the other capability/process models? Software process improvement approaches: This is a basic description of the various approaches to software process improvement. Software process improvement in Canada: In 1994 the canadian software industry was found to be among the most prolific in the world but also most likely to produce flawed software. As an  outcome many software organizations  improved their software process by applying ISO 9001, SEI SW-CMM,... White paper - software process improvement: This is a good high-level comparison of  ISO 9000, CMM/CMMI models, and the Bootstrap model. Software Product / Project Management Core competencies of project managers: Discussed are both soft and hard skills to achieve successful project management. Software project management in the 21st century (Capers Jones): A summary of the potential in project managment (especially cost estimation) today and into the future. Your date or mine: Projects usually get in trouble at the very beginning.  Discover strategies for negotiating project commitments. Software Quality Assurance / Management Applicability of ISO 9001 to software development: How is ISO 9001 relevant to software development? What is the role of ISO 9000-3? Assurance of software quality (SEI-CM-7-1.1): This document presents the underlying philosophy and associated principles / practices related to "software quality assurance".  It includes a description of the assurance activities associated with the phases of the software development life cycle. Canadian Award for Excellence (CAE): An introduction to the most prestigous Total Quality Management model in Canada.  Included is a comparison of the CAE model with MBNQA. In the software industry, does the term assessment and audit mean the same thing?: Discover the similarities and distinguishing factors between these terms, when expressed in the software industry. Malcolm Baldrige National Quality Award (MBNQA): An introduction to the most prestigous Total Quality Management model in the United States. Included is a comparsion of the MBNQA model with ISO 9001and SEI SW-CMM. Software errors: prevention and detection: This is a good description by Karl Weigers on software quality including its assurance. Software quality assurance and metrics: This is a good overview of software metrics and quality assurance together with an historical perspective. What is quality - the experts opinion: The answer to this question varies considerably even with the quality experts... Strategic Positioning Quality and risks: This article compares the relationship between software quality and software risk management--the differient risk factors for the various software applications (COTS, MIS,...) are discussed. State of practice in the United States and Japan: The reported results adds to our knowledge of the software development phenomenon by providing a summary which characterizes the context in which software development takes place, problems encountered and the situations in which these problems occur, and what people do to try to resolve these problem... Support and Other Topics Regarding Continuous Improvement Why does software work take so long?: When people say they are working harder, they actually mean they are working longer hours...

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